Return Policy
To obtain a return authorization Click Here.Returns are welcome for any reason within 30 days of purchase. See exclusions below.
We are unable to accept returns for bulk orders (10+ pieces total or multiple quantities of any single item). If uncertain about color/quality/fit we would recommend ordering a single item/sample to check for color/quality/fit/etc before ordering multiple items/sizes/quantities.
We are unable to accept returns for items which are advertised to be closeout.
We are unable to accept returns for retail brands which are advertised to require decoration. These brands include Brooks Brothers, Bulwark, Carhartt, Cotopaxi, Eddie Bauer, New Era, Nike, Ogio, Outdoor Research, Russell Outdoors, Stanley/Stella, Tentree, The North Face, Tommy Bahama, TravisMathew and Under Armour.
We are unable to accept returns for items which are shipped with expedited shipping.
We are unable to accept returns for items which have been altered in any way (hemmed/decorated/embroidered/screen printed/washed/etc).
Shipping charges are non-refundable as shipping charges collected by us are conveyed to the carrier for the delivery of your order.
Return shipping costs are the responsibility of the customer.
As a corporate apparel retailer it's important we prioritize our business customers who purchase in bulk. For that reason our products are priced accordingly (heavily discounted). To keep our prices competitive for our core customers we must institute a policy designed to minimize the return of orders being placed by the at-home buyer. While we welcome your business, we must make sure this doesn't interfere with our core business, which are our business customers. We understand this policy is more restrictive than a traditional retailer, it's also a policy that will have little impact on our core customer base. We also understand this policy may not fit the needs of each and every at-home buyer and appreciate that we may not be the right fit for some individuals. We encourage everyone to evaluate this policy prior to purchase as part of their buying decision. We appreciate your understanding.
Returns Portal
Our returns portal can be accessed by clicking the Returns link at the top of any page.Below you will find step by step instructions for requesting a return.
Step 1 - Enter your email address in line one and your order number in line two - then click "Search".
Step 2 - Select the item - choose a reason - select the return option - then click "Continue".
Step 3 - Click "Submit Return". Once you click submit you will get an email with return instructions.
Order Tracking
Option 1 - Open the order confirmation email and click the blue "View Order Status" button.
Option 2 - Open this shipment confirmation email and click the blue "Track Package" button.
Option 3 - Click the "Person" icon at the top of any page to create/log into your account. Click on your orders to view tracking info.
Product Measurements
All of our garments will run true to the measurements available on the product page. Product measurements can be found at the bottom of the product description. Please be aware that these measurements are of the garment, not the wearer. That will be your best resource for determining which size best meets your needs.Embroidery
Screen Printing
Shipping Options
All available shipping options and the cost for each will be displayed during checkout.We offer shipping within the lower 48 United States only. We do not ship to Alaska or Hawaii nor do we offer International shipping at this time.
Blank orders ship within 2-3 business days of purchase (approximate). Decorated orders ship within 10 business days of purchase (approximate).
Standard transit times will vary based on the delivery location, shipping service selected and carrier demand. Normal transit times are 3-5 business days but can vary greatly based on the factors above.
Minimum Order
We have no minimums for blank garments.We have a 13 shirt minimum for embroidery.
We have a 24 shirt minimum for screen printing.
Bulk Pricing
The majority of our customers order in bulk so our products already reflect a bulk discount. Please Contact Us for additional pricing options should you need more than 500 pieces.Order Changes
Due to the automated nature of our fulfillment process, we are often unable to make changes or cancel an order once it has been placed. We recommend checking your order for accuracy prior to completing your purchase.Damage/Defects
Please Contact Us immediately upon delivery to report any damaged/defective items. Damaged/defective items will be replaced (we will proceed with a refund ONLY when a replacement is not available). We may require a photo of the damage/defect before replacement. UPS requires original packaging be kept in cases of damage or will be ineligible for replacement. Colors can display differently depending on monitor settings and dye lots. Color variations is not considered a defect.Our Location
We are located in Tucson, Arizona USARestock Fee
We reserve the right to impose a 20% restock fee on any returned order. Most commonly a restock fee is charged on returned orders which are returned to us undeliverable or orders which originally shipped with complimentary shipping. Additionally, a restock fee may be applied to any return we deem unacceptable (dirty, damaged, etc). This restock fee primarily covers the cost UPS charged us to ship your initial purchase but is also used to offset credit card fees, packaging costs, labor costs, return processing, and additional costs associated with your unwanted order.As a corporate apparel retailer, the majority of our customers purchase in bulk. For that reason our products are priced accordingly (heavily discounted). This differs from a traditional retailer who further marks up their products to allow for "free" returns.
Cancellation Fee
Due to the automated nature of our fulfillment process, we are often unable to cancel an order once it has been placed. If we are able to honor a request to cancel a 20% cancellation fee may be applied. This fee to cover costs including but not limited to credit card fees.A 20% cancellation fee will be charged on orders placed for retail brands not ordered with embroidery/screen printing. We detail these brands are only available to be purchased with decoration and you are required to agree to this policy before adding these items to your cart. This fee is primarily charged to discourage those from attempting to circumvent the advertised policy. It also covers hard costs such as credit card fees associated with the canceled purchase.
*Brooks Brothers, Bulwark, Carhartt, Cotopaxi, Eddie Bauer, New Era, Nike, Ogio, Outdoor Research, Russell Outdoors, Stanley/Stella, Tentree, The North Face, Tommy Bahama, TravisMathew and Under Armour
Contact Us
We offer live support Monday-Friday, 8:30am-4:30pm Mountain.Outside of normal business hours we can be contacted via the Contact Us link at the top of any page or by emailing support@bigtopshirtshop.com.