Skip to content
Free Shipping On All Orders Over $100
Free Shipping On All Orders Over $100

Frequently Asked Questions

Contact Us

We offer live support Monday-Friday, 8:00am-6:00pm Mountain. Outside of normal business hours we can be contacted via the Contact Us page or by emailing support@bigtopshirtshop.com.

Minimum Order

There is no minimum order for blank garments. We have a 12 piece minimum for embroidery and a 36 piece minimum for screen printing.

Product Measurements

All of our garments will run true to the measurements available on the product page. Product measurements can be found at the bottom of the product description. Please be aware that these measurements are of the garment, not the wearer. That will be your best resource for determining which size best meets your needs.

Bulk Pricing

Because the majority of our customers order in bulk, our products already reflect a volume discount. Should you need more than 500 pieces, please Contact Us for additional pricing options.

Order Changes

Due to the automated nature of our fulfillment process, we are unable to make changes or cancel an order once it has been placed. We recommend checking your order for accuracy prior to completing your purchase.

Shipping Options

All orders are shipped with UPS Ground or USPS Priority Mail. UPS requires a physical address for delivery (UPS does not offer delivery to P.O. Boxes). We offer USPS Priority, UPS Ground, UPS 2nd Day Air & UPS Next Day Air. Air orders do not deliver on Saturday/Sunday. Please see below for additional information.

Second Day Orders Shipped On:
Monday will be delivered on Wednesday
Tuesday will be delivered on Thursday
Wednesday will be delivered on Friday
Thursday will be delivered on Monday
Friday will be delivered on Tuesday

Next Day Orders Shipped On:
Monday will be delivered on Tuesday
Tuesday will be delivered on Wednesday
Wednesday will be delivered on Thursday
Thursday will be delivered on Friday
Friday will be delivered on Monday

*Effective March 26, 2020 UPS has suspended the service guarantee/money back guarantee for all Air services. While they will make every effort to deliver these packages on time, it's no longer guaranteed.

Shipping Prices

Orders over $100 ship for free. Orders under $50 ship for $9.99 flat rate and orders between $50-$100 ship for $10.99 flat rate regardless of weight or delivery location. Shipping charges are non-refundable as shipping charges collected by us are conveyed to the carrier for the delivery of your order.

Lead Times

Blank orders ship within 2-3 business days of purchase (approximate)*. Decorated orders ship within 10 business days of purchase (approximate)*.

*We are experiencing occasional delays due to circumstances related to COVID-19. Warehouse staff is essential personnel only and shipping carriers are experiencing holiday-like demand. Thank you for your patience during this trying time.

Tracking Information

1. You can track your package by returning to the checkout/thank you page where you completed your order.  Your order will be updated here until it's delivered to your location.  If you elected not to bookmark this page, you can utilize your browser history to return to this page.

2. You can click the "View Order Status" button that was provided to you in your order confirmation email.

3. You can click the "Track My Package" button that was provided to you in your shipment confirmation email.

Transit Times

Transit times will vary based on the items warehouse location, delivery service selected at checkout and delivery location*.

*Effective March 26, 2020: Due to current issues with all national carriers, we are currently unable to estimate transit times. This due to extreme carrier volume, restrictions related to COVID-19, etc.

International Shipping

We offer shipping within the lower 48 United States only. We do not ship to Alaska/Hawaii/Puerto Rico/Virgin Islands. We do not offer International shipping.

Returns

To obtain a return authorization Click Here. You can also click the big blue "Return An Item" button in your shipment confirmation email.  Returns are welcome for any reason within 30 days of purchase*. Our return policy allows for the return of new items which have all original tags/packaging. We are unable to consider inquires made more than 30 days after the date of purchase. See exclusions below:
*We are unable to accept returns for items which are advertised to be closeout.
*We are unable to accept returns for any garment which is advertised to require decoration or ship to your decorator. These brands are Carhartt, Eddie Bauer, New Era, Nike, Ogio, The North Face & Under Armour.
*We are unable to accept returns for items which have been altered in any way (hemmed/decorated/embroidered/screen printed/washed/etc).

Items returned without the RA# listed on the package or without prior approval/return authorization will not be eligible for return and will be refused.

Return shipping costs are the responsibility of the customer. As a corporate apparel retailer, the majority of our customers purchase in bulk. For that reason our products are priced accordingly (heavily discounted). This differs from a traditional retailer who further marks up their products to allow for "free" returns.

Restock Fee

A 20% restock fee is charged on returned orders which shipped with complimentary shipping and bulk/volume purchases. This restock fee also applies to orders placed for products which require decoration and are subsequently cancelled because no decoration is wanted. This fee primarily covers the cost UPS charged us to ship your initial purchase but is also used to offset credit card fees, packaging costs, labor costs, return processing, and additional costs associated with your unwanted order.

As a corporate apparel retailer, the majority of our customers purchase in bulk. For that reason our products are priced accordingly (heavily discounted). This differs from a traditional retailer who further marks up their products to allow for "free" returns.

Damages/Defects/Incorrect Shipments

Please contact us immediately upon delivery to report damaged/defective/incorrect orders/short shipment. Damaged/defective items/incorrect orders will be replaced (we will proceed with a refund ONLY when a replacement is not available). We may require a photo of the damage/defect/incorrect garment before replacement. UPS requires original packaging be kept in cases of damage or will be ineligible for replacement. Colors can display differently depending on monitor settings and dye lots. Color variations is not considered a defect.