Free Shipping On All Orders Over $100

FAQ's

General
  • Is there are minimum order for blank product?
  • Where can product measurements be found?
  • What payment options are available?
  • Where is Big Top Shirt Shop located?
  • What hours is Big Top Shirt Shop available?
  • Is bulk pricing available?
  • How do I add items or change an order?
  • How do I cancel my purchase?

    Shipping
  • What shipping carriers are offered?
  • What shipping services are offered?
  • How much does shipping cost?
  • When will my order ship?
  • Where do I find my tracking number?
  • How long does shipping take?
  • How do I change my shipping address?
  • Is International shipping available?
  • Is shipping available to a P.O. Box?
  • Is shipping available to Alaska/Hawaii/Puerto Rico/Virgin Islands?

    Returns
  • Can I return my purchase?
  • How do I return my purchase?
  • Is there a restock fee if I return my purchase?
  • Are shipping charges refundable?
  • My item arrived damaged/defective/short, what do I do?
  • My package was returned to Big Top Shirt Shop by UPS, what do I do?

    Decoration
  • Is embroidery or screen printing available?
  • Are there minimums for embroidery and screen printing?
  • What is the cost of decoration?
  • How do I add decoration to my order?
  • How long does it take to have items decorated?
  • Is monogramming available?
  • Can you decorate customer supplied items?
  • What artwork files are accepted?
  • What is vector art?
  • Can I change/cancel my order for decoration once its been placed?


    Q: Is there a minimum order for blank product?
    A: We accept blank orders of any size.

    Q: Where can product measurements be found?
    A: All available product measurements can be found on the product page next to the product description by clicking the tab that reads "Product Measurements".


    Q: What payment options are available?
    A: We accept all Visa, Master Card & American Express in addition to Paypal, Checkout By Amazon & Apple Pay.

    Q: Where is Big Top Shirt Shop located?
    A: Our corporate office is located in Colorado, however we have warehouses strategically located across the country for shorter transit times.

    Q: What hours is Big Top Shirt Shop available?
    A: Our customer service hours are Monday-Friday 9am-6pm Mountain Time.

    Q: Is bulk pricing available?
    A: Because the majority of our customers order in bulk, our products already reflect a volume discount. Should you need more than 500 pieces, please contact us for additional pricing options.

    Q: How do I add items or change an order?
    A: For the protection of our customers personal information, we do not keep any payment information on file. For that reason we are unable to add items to an order which has been completed. We recommend checking your order for accuracy prior to completing your purchase.

    Q: How do I cancel my purchase?
    A: Due to the automated nature of our shipping process, we are unable to cancel an order once it has been placed. We recommend checking your order for accuracy prior to completing your purchase.

    Q: What shipping carriers are offered?
    A: We ship all orders via UPS. We do reserve the right to ship via an alternate carrier based on size/weight.

    Q: What shipping services are offered?
    A: We offer UPS Ground, UPS 2nd Day Air & UPS Next Day Air. Air orders do not deliver on Saturday/Sunday. Please see below for additional information.

    Second Day Orders Shipped On:
    Monday will be delivered on Wednesday
    Tuesday will be delivered on Thursday
    Wednesday will be delivered on Friday
    Thursday will be delivered on Monday
    Friday will be delivered on Tuesday

    Next Day Orders Shipped On:
    Monday will be delivered on Tuesday
    Tuesday will be delivered on Wednesday
    Wednesday will be delivered on Thursday
    Thursday will be delivered on Friday
    Friday will be delivered on Monday

    Q: How much does shipping cost?
    A: Orders over $100 ship for free. Orders under $100 ship at a discounted UPS rate based on weight & delivery zip code. To see shipping prices, add all wanted items to your cart then enter your state and zip code. A shipping price will be provided before any personal information is required.


    Q: When will my order ship?
    A: Lead times can be found at the bottom of the product description for each product. Generally, air orders ship from our warehouse the same business day (if ordered before 12 noon eastern), while ground orders ship from our warehouse within 1-2 business days. Decorated items have a 10 day production time from the date of purchase and submission of useable artwork (approximate).


    Q: Where do I find my tracking number?
    A: In most instances your tracking number will be provided in your shipment confirmation email. Your tracking number will also be added to your account (if you created one). You can also contact us to request tracking information.


    Q: How long does shipping take?
    A: Transit times vary based on items location and delivery location. Please contact us with the style number(s)/color(s)/size(s) & your delivery location. With that information we can provide you with a shipping estimate.

    Q: How do change my shipping address?
    A: For fraud protection reasons we are unable to change an address once your order has been competed. We will do our best to correct typographical errors prior to shipment. Once the order has shipped we are only able to correct with UPS using their delivery intercept process. The customer will be responsible for the $18 fee charged by UPS for this service. We recommend checking your order for accuracy prior to purchase. You may also be able to arrange for pickup at a UPS location. Please contact UPS at (800) PICK-UPS to make arrangements.

    Q: Is International shipping available?
    A: We do not offer International shipping at this time.

    Q: Is shipping available to a P.O. Box?
    A: UPS does not deliver to P.O. Boxes, therefor a physical address will be required for delivery.

    Q: Is shipping available to Alaska/Hawaii/Puerto Rico/Virgin Islands?
    A: We do not ship to Alaska/Hawaii/Puerto Rico/Virgin Islands at this time.

    Q: Can I return my purchase?
    A: You are welcome to return your order for any reason within 30 days of purchase. Items must be in new condition and have all original tags/packaging. We are unable to consider inquires made more than 30 days after the date of purchase. See exclusions below:
    --We are unable to accept returns for undergarments for any reason.
    --We are unable to accept returns for items which have been altered in any way (hemmed/decorated/embroidered/screen printed/washed/etc).

    Q: How do I return my purchase?
    A: To begin the return process, please contact us with your original order number. Items returned without prior approval/return authorization will not be eligible for refund or exchange and will be refused.

    Q: Is there a restock fee if I return my purchase?
    A: A 20% re-stock fee is charged on returned orders which shipped with complimentary shipping. This fee primarily covers the cost UPS charged us to ship your initial purchase but is also used to offset packaging costs, labor costs, return processing, and additional costs associated with your unwanted order.

    As a corporate apparel retailer, the majority of our customers purchase in bulk. For that reason our products are priced accordingly. This differs from a traditional retailer who further marks up their products to allow for "free" returns.

    Q: Are shipping charges refundable?
    A: Shipping charges are non-refundable. We take the money you pay us for shipping and provide that to the carrier for the delivery of your order.

    Q: My item arrived damaged/defective, what do I do?
    A: Please contact us immediately upon delivery to report damaged/defective/short shipment.  Damaged/defective items will be replaced (we will proceed with a refund ONLY when a replacement is not available). We may require a photo of the damage/defect before replacement.  UPS requires original packaging be kept in cases of damage or will be ineligible for replacement.  Colors can display differently depending on monitor settings and dye lots.  Color variations is not considered a defect.

    Q: My package was returned to Big Top Shirt Shop by UPS, what do I do?
    A: Items refused OR returned undeliverable due to an incorrect/incomplete address provided will be refunded less shipping charges and will be subject to a 20% restock fee upon return to Big Top Shirt Shop. We recommend checking your order for accuracy prior to purchase.

    Q: Is embroidery or screen printing available?
    A: Yes, we offer both. To see what options are available for the product you are interested in, see the "Decoration Options" tab next to the product description.


    Q: Are there minimums for embroidery and screen printing?
    A: We have a 24 piece minimum for embroidery and a 36 piece minimum for screen printing.

    Q: What is the cost for decoration?
    A: There are many variables which affect the price of decoration. Click here for our decoration calculator.

    Q: How do I add decoration to my order?
    A: From the shopping cart, simply choose the decoration method you prefer by using the links at the bottom of the page. 


    Q: How long does it take to have items decorated?
    A: Production time for decoration is approximately 10 business days from the date of purchase AND receipt of useable artwork.  Additional time may be necessary during peak seasons.  We make no guarantees to production time, which can vary based on job specific factors.  Production time does not include transit time, which varies based on final delivery location.

    Q: Is monogramming available?
    A: We do not offer monogramming services.

    Q: Can you decorate customer supplied items?
    A: We do not decorate customer supplied items. Because there is risk of damage during the decoration process, we only work with items we sell, therefor we are able to replace items in cases of damage.

    Q: What artwork files are accepted?
    A: We require vector artwork for decoration. We prefer .ai/.eps/etc. We are unable to accept low resolution files types such as .jpg/.gif/.bmp/etc. We do not offer graphic design services.

    Q: What is vector artwork?
    A: Vector art is created using a software program that uses mathematic equations and geometric primitives (points, lines, and shapes) to create art that is clean, camera ready, and can be scaled infinitely, without any loss of quality or fidelity. Click here for the wikipedia article on vector art.

    Q: Can I change/cancel my order for decoration once its been placed?
    A: All Sales Involving Decoration Are Final.  Upon receipt of your order we Immediately ship your items to our decoration facility and begin the labor intensive process of digitizing your logo (converting artwork to stitches).  For those reasons we are unable to cancel/change a decoration order once a purchase is complete.  If you have questions about your artwork or the decoration process please contact us in advance of placing an order.